All sales are final. Refunds are at the restaurants' discretion. Delivery Fee is non-refundable. Please make sure you are available within 30 minutes of the estimated delivery. If you are absent during the Delivery, you will not be refunded. Order Form Penalty Fee: If the online ordering service is used as an Order Form, a penalty fee of $25 or 10% -whichever is higher- will be subtracted from the refund.